Privacy Policy

Last Updated: 1 October 2026

Ace Workforce Virtual Staffing ("Ace Workforce", "we", "us" or "our") respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit aceworkforcevirtualstaffing.com, enquire about our services, become a client, apply for a role, work with us as virtual staff, or otherwise interact with us.

Ace Workforce is based in Australia and provides virtual staffing and outsourcing services to clients in Australia and internationally. We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as other applicable privacy laws where relevant.

1. Information We Collect

Depending on how you interact with us, we may collect:

• name, email address and phone number;
• business or company details;
• enquiry and consultation information;
• service and staffing requirements;
• billing and transaction information;
• communications with us;
• job application information, including CVs, work history, qualifications, skills and references;
• onboarding, attendance, work and performance information for virtual staff;
• technical information such as IP address, browser, device and website usage data; and
• other information you voluntarily provide.

When providing services to clients, our authorised personnel may also access personal information contained within client systems where necessary to perform assigned work.

2. How We Use Personal Information

We may use personal information to:

• respond to enquiries and arrange consultations;
• provide virtual staffing and outsourcing services;
• assess, recruit and match candidates with clients;
• onboard and manage clients and virtual staff;
• provide support and manage business relationships;
• process invoices and payments;
• manage website and system security;
• improve our services and operations;
• send marketing communications where permitted;
• comply with legal and contractual obligations; and
• prevent fraud, misuse or unauthorised activity.

Where required by law, we rely on an appropriate legal basis such as consent, contractual necessity, legitimate interests or legal obligations.

3. Candidate and Workforce Information

If you apply for a role or work with Ace Workforce, we may collect information necessary to assess suitability for client assignments and manage the working relationship.

This may include:

• professional experience;
• qualifications and skills;
• interview and assessment results;
• availability;
• equipment and internet connectivity;
• references;
• work hours;
• attendance; and
• performance-related information.

Relevant candidate information may be shared with prospective clients for placement purposes.

4. Cookies and Website Data

Our website may use cookies and similar technologies to:

• operate the website;
• remember preferences;
• understand website usage;
• improve performance;
• maintain security; and
• support analytics and marketing.

You can manage cookies through your browser settings. Where required by law, consent will be requested before non-essential cookies are used.

5. Sharing Personal Information

We may share personal information with:

• clients and prospective clients;
• authorised virtual staff and contractors;
• cloud hosting, CRM, communication, scheduling, recruitment, accounting, payment and other technology providers;
• professional advisers such as accountants and lawyers;
• government or regulatory authorities where legally required; and
• parties involved in a business sale, merger or restructuring where permitted by law.

We do not sell personal information for monetary payment.

6. International Data Transfers

Ace Workforce operates internationally and may use staff, clients and technology providers located outside Australia.

Personal information may therefore be processed or stored in countries including the Philippines, United States, India, United Kingdom, European Economic Area, and other jurisdictions depending on the services used.

Where required, we take reasonable steps to protect personal information transferred internationally through contractual, technical and organisational safeguards.

7. Data Security and Retention

We use reasonable security measures designed to protect personal information from unauthorised access, loss, misuse or disclosure.

These may include:

• access controls;
• secure systems;
• authentication;
• confidentiality obligations;
• security monitoring; and
• staff and contractor training.

We retain personal information only for as long as reasonably necessary for business, contractual, legal, accounting or regulatory purposes.

When information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion in certain circumstances;
• object to or restrict certain processing;
• withdraw consent;
• unsubscribe from marketing communications; and
• lodge a complaint with an applicable privacy authority.

We may need to verify your identity before processing a privacy request.

9. Privacy Complaints

If you have concerns about how your personal information has been handled, please contact us.

We will review and respond to privacy complaints within a reasonable period.

If Australian privacy law applies and you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

The latest version will always be published on our website.

11. Contact Us

For privacy questions, requests or complaints, contact: